Deliver great customer service through better conversations.
We believe that with Conversational AI you can simplify your interactions with customers, reduce process time, improve data quality and happier customers and advisor satisfaction. Deliver great customer service through better conversations.
It’s no secret that customer service is hard. Customer care systems are typically complex, particularly for enterprises in regulated industries with significant customer numbers and a multi-product or service strategy. That’s where the Fluent Conversational AI platform comes in.
How can we help you?
Anticipating your customers’ needs with precision
At the heart of our conversational platform is a state-of-the-art deep learning AI fine-tuned to the language of the sector and business, and able to predict a customer’s service needs from their natural language. Integrated in every channel, the AI is constantly “listening” to what the customer is saying and predicting ways to best meet the customer’s need.
Empowering customer service with intelligent conversational interface
The conversational interface provides a powerful assistant to a customer service advisor, simplifying processes, automating steps, providing knowledge, maintaining compliance, predicting responses and recommending next actions. Customers can also access the same interface for self-service, but rest assured, the platform knows when to offer this option and when not to. In both modes, the platform continuously learns from interactions, improving its capabilities over time.
Seamless Customer Experience: Harnessing Real-time Insights with Natural Language Interface
Our natural language-based interface is designed to work effortlessly on all channels, ensuring a seamless experience for customers, even as they switch between them. By capturing real-time insights from ongoing conversations, the platform can identify and respond to emerging trends and patterns that were previously hidden.
Key feature that you’ll love!
Effortless Transition: From Supervised to Autonomous AI Modes.
Learning from customer interactions is crucial for a successful Conversational AI implementation. Making informed decisions about when to serve customers automatically and when to involve a human advisor is essential. With our platform, you have the flexibility to dynamically determine the level of automation that best suits your needs. Enjoy a seamless transition from supervised to autonomous mode, empowering your customer service strategy.
Intelligent and Contextually Tailored Next Actions Recommendations
The platform listens in real-time to all conversations, recommending the appropriate actions for the advisor or customer. Additional context and integration with marketing analytics platforms helps ensure that every interaction with a customer has the desired outcome.
A deep learning NLT model understands the specifics of an organisation
The state-of-the-art in NLP now means a model can be rapidly fine-tuned using only unstructured data. This approach delivers a model that really understands the nuances of an organisation and can be trained unsupervised in hours and days rather than weeks and months.
Efficient Data Classification with Fine-Tuned NLT
One of the most useful tasks a fine-tuned NLT model can perform is data classification. A model that has been fine-tuned for an organisation can then be trained to solve this sort of data classification problem very effectively. This saves time and improves quality and compliance.
Simplify Conversational Interfaces: One Build, All Channels
With our platform, you only need to build a conversational interface once, and it becomes available across all customer channels seamlessly. Whether it’s voice or text, customers can freely switch channels without any change in their experience. Additionally, the same conversation definition can be directly offered to advisors, providing a consistent and efficient interaction process.
Improve Advisor Support with Real-Time Transcription
Our platform improves advisor performance by providing real-time transcription in the contact centre. Advisors can now deliver unparalleled assistance by avoiding customer information repetition, taking prompt actions based on customer input, and continuously measuring the customer’s experience through emotion tracking. Elevate your customer service with the power of real-time transcription.