• Skip to main content
  • Skip to primary sidebar

utterworks

  • Home
  • Solutions
    • Natural Language Assessment
    • Fluent One – Natural Language Platform
    • Fluent Find – Natural Language Search
    • Fluent Converse – Conversational AI
  • About Us
    • About Utterworks
    • Meet the Directors
    • Contact Us
  • Blogs

Natural Language Processing has come of age

The past couple of years have ushered in an exciting age for Natural Language Processing using deep neural networks. Research in the field of using deep pre-trained models has resulted in a massive leap in state-of-the-art results for many of the NLP tasks, such as text classification, natural language inference and question-answering.

Some of the key milestones have been ELMo, ULMFiTand OpenAI Transformer. All these approaches allow us to pre-train an unsupervised language model on large corpus of data such as all wikipedia articles, and then fine-tune these pre-trained models on downstream tasks.

Perhaps the most exciting event in this area has been the release of BERT, a multilingual transformer based model that has achieved state-of-the-art results on various NLP tasks. BERT is a bidirectional model that is based on the transformer architecture, it replaces the sequential nature of RNN (LSTM & GRU) with a much faster attention-based approach. The model is also pre-trained on two unsupervised tasks, masked language modeling and next sentence prediction. This allows us to use a pre-trained BERT model by fine-tuning the same on downstream specific tasks such as sentiment or emotion classification, intent detection, question answering and more.

At Utterworks we have recognised the game-changing leap in the capabilities of Natural Language Processing models to solve complex enterprise and social challenges (particularly in customer service and information accessibility) where unstructured text and natural language are an untapped resource. Check out the solutions we have developed in this area for more information.


Fluent Find

Make finding Help & Support a great customer experience. We’ve written about the challenges with website search for Help & Support. In short, keyword matching isn’t up to the task of giving customers…

More Fluent Find

Fluent Converse

Have great conversations with customers. We believe that with Conversational AI you can simplify your interactions with customers, reduce process time, improve data quality, and increase customer and advisor satisfaction. It’s no secret…

More Fluent Converse

Natural Language Assessment

Our professional services team offers a natural language assessment to help organizations unlock the value of their unstructured data. With our expertise in natural language processing and deep learning techniques, we can provide…

More Natural Language Assessment

Primary Sidebar

Recent Posts

  • Conversational AI and Customer Service
  • Customer self-service is hard too
  • Customer Service is hard
  • We need to talk about search
  • Re-think your metrics
  • Covid-19 and NLP
  • Can NLP enhance RPA?
  • We love messaging
  • Multi-label Text Classification using BERT – The Mighty Transformer
  • Train and Deploy the Mighty BERT based NLP models using FastBert and Amazon SageMaker

About This Site

Jump onboard with us as Natural Language Processing takes off

Copyright © 2023 UTTERWORKS LTD Company no: 12186421 Registered in England and Wales · Privacy