Have great conversations with customers.
We believe that with Conversational AI you can simplify your interactions with customers, reduce process time, improve data quality, and increase customer and advisor satisfaction.
It’s no secret that customer service is hard. Customer care systems are typically complex, particularly for enterprises in regulated industries with significant customer numbers and a multi-product or service strategy. That’s where the Fluent Conversational AI platform comes in.
At the heart of our conversational platform is a state-of-the-art deep learning AI fine-tuned to the language of the sector and business, and able to predict a customer’s service needs from their natural language. Integrated in every channel, the AI is constantly “listening” to what the customer is saying and predicting ways to best meet the customer’s need
The conversational interface provides a powerful assistant to a customer service advisor, simplifying processes, automating steps, providing knowledge, maintaining compliance, predicting responses and recommending next actions. The same interface can also be offered directly to customers for self-service, but importantly the platform understands when to and when not to do this. In both modes the platform continually learns from what it hears and sees.
Because it is natural language based, the interface works across all channels, providing a great experience for the customer, even as they move between channels. The platform is constantly capturing real time insight from ongoing customer conversations and this can be used to identify and respond to trends and patterns that might not have been visible previously
Have a look at some of our video demos below or contact us for more information