features

By bringing real-time transcription to the contact centre, the platform turbo charges advisor performance. Never ask a customer to repeat information, prompt action just from what the customer says, …

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A customer should be able to interact in their channel of choice and change as they wish without the experience changing. The platform allows a single definition of a conversation to be made available …

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Changing the way an organisation thinks about interactions with customers and employees needs to be as simple as possible. We have designed a conversational interface for both customer experience …

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Multiple deployment and implementation options for the platform allows the flexibility to choose, or to leave it to us with our Software as a Service offering. We have partnered with some of the …

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Integrated with digital channels like AWS Connect, the platform will continuously predict a customer's emotion from what they say or type, identifying trends to prompt proactive interventions.  …

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One of the most useful tasks a fine-tuned NLP model can perform is data classification. A model that has been fine-tuned for an organisation can then be trained to solve this sort of data …

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