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Unlock Customer Service Excellence: Harness the Power of Conversational AI.
This advance in Natural Language Processing capabilities brings the possibility of solving some of the challenges of Customer service, firstly by thinking about the way advisors interact with systems. The complexity of systems an advisor deals with screens, forms, processes, compliance – compounded by the number…
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Customer Self-Service: Challenges, Opportunities, and Emerging Technology.
Understanding conventional customer service and where self-service fits. Traditional customer service systems often require the advisor to guide the customer through a fixed process that struggles with the fluidity of natural human conversation. The linear…
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Why Customer service is hard – and how to simplify it.
Why customer service is hard – and how to simplify it. And by this we mean delivering great customer service is hard. In the fast-paced, digitally connected world, exceptional customer service is no small feat.…
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Improving Help & Support search – the forgotten element of customer experience.
Improving Help & Support: the limits of traditional support. Search in help & support could be so much better. Here is our take on improving Help & Support. Many companies relegate the design of their…
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Upgraded Customer Support: Redefine your key metrics with conversational solutions.
Explore how Utterworks’ conversational solutions redefine key metrics for customer engagement. The only consistent truth about customers is that they want what they need, quickly and efficiently, at a time that suits them and that…
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Covid-19 and it’s impact on Natural Language Processing
Covid-19 and NLP The Coronavirus pandemic and the Covid-19 illness have shone a light on the quality of information that is accessible and in particular the capacity for social media (a primary source for many)…
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