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Covid-19 and it’s impact on Natural Language Processing
Contact Deflection
Give a customer easy access to the information they want and then they can get on with their lives. …
Customer Satisfaction
Take responsibility for the effectiveness of search and get customers to the information they need quickly and easily. …
Bring unparalleled assistance to advisors with real-time transcription
By bringing real-time transcription to the contact centre, the platform turbo charges advisor performance. Never ask a customer to repeat information, prompt action just from what the customer says, …
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Build each conversational interface once and offer it in all channels
A customer should be able to interact in their channel of choice and change as they wish without the experience changing. The platform allows a single definition of a conversation to be made available …
Continue Reading about Build each conversational interface once and offer it in all channels →