How we can help you?
Customer service operations still handle an enormous volume of customer interactions in person. Assuring the quality of these interactions remains a daunting challenge. We are here to change that!
Comprehensive Assessment: Assure uses the most recent advances in Natural Language technology to successfully assess interactions against almost any complex compliance rule. This has now made it possible to automatically review all your customer interactions at a greatly reduced effort and cost.
Complete Coverage: The ability to automate the full scope of an organisation’s quality assurance checklist means that it can now be cost effective to assure 100% of interactions, reducing compliance risk by eliminating the need to rely on sampling.
Hidden Insight: Processing 100% of interactions creates an amazing opportunity to gather previously hidden insight and to quickly identify and address data quality issues (such as agents mistyping details). Additionally, accurate call summaries can be produced to reduce after call work.
Multi-channel Support: Assure includes a highly accurate transcription service to process call recordings but also works across any other customer service channel including webchat, messaging, email, or social. Assure can also QA chatbot interactions so you can check your customers are getting the experience they deserve.
Can Assure integrate with your existing processes?
Absolutely. We’ve engineered the product with the flexibility to handle recordings and transcripts in any format. We’ll work with you to source these inputs and then Assure takes care of everything else automatically. No need for major disruptions or upheavals.