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About Utterworks

We formed Utterworks after recognising the incredible advances in AI and Machine Learning over the last couple of years, specifically in the field of Natural Language Processing. The trickle-down from computer vision with the use of deep learning, transformer-based neural networks, consumer cloud computing with GPU and now TPU performance and new techniques like Transfer Learning have meant that NLP is now capable of near-human levels of language understanding (and it’s constantly improving).

We’re focused on the ways in which this technology can be put to use solving problems in both a business and social context. If data is the new oil, then unstructured data are the hard to reach, unconventional deposits and NLP is the advanced drilling technique to get at it (maybe stretching the analogy there a bit)

We also identified that the market in this area was saturated by Chatbot platforms, typically using older generation NLP technologies like “bag of words”, focused on simple Q&A, producing very unsatisfactory results, and generally giving NLP a bad name. We felt strongly that there was an opportunity to move new NLP from the realms of academia and data science to a broader audience and in doing so open up major opportunities to add value.

We’re particularly excited about the potential of new NLP in customer service. Allowing companies to think of their interactions with customers as rich, intuitive conversations across any channel


Our Solutions

Fluent Converse

Have great conversations with customers. We believe that with Conversational AI you can simplify your interactions with customers, reduce process time, improve data quality, and increase customer and advisor satisfaction. It’s no secret…

more Fluent Converse

Fluent Find

Make finding Help & Support a great customer experience. We’ve written about the challenges with website search for Help & Support. In short, keyword matching isn’t up to the task of giving customers…

more Fluent Find

Natural Language Services

The evolution of Natural Language Processing into a powerful enterprise capability has opened up a new seam of value from information: extracting insight from unstructured text. Many organisations have plentiful reserves of unstructured…

more Natural Language Services


Meet the Directors


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Recent Posts

  • Conversational AI and Customer Service
  • Customer self-service is hard too
  • Customer Service is hard
  • We need to talk about search
  • Re-think your metrics
  • Covid-19 and NLP
  • Can NLP enhance RPA?
  • We love messaging
  • Multi-label Text Classification using BERT – The Mighty Transformer
  • Train and Deploy the Mighty BERT based NLP models using FastBert and Amazon SageMaker

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