Who are Utterworks?
Our mission is to harness fast-evolving natural language technology to turn everyday customer interactions into valuable insights. We want to make customer service simpler and smarter for everyone.
We’re Professional & Knowledgable
We are experts in natural language technologies, committed to promoting the value trapped in “inaccessible” data.
We’re Forward-thinking & adaptable
We aim to stay ahead of the curve by anticipating future trends and adapting to changes fast.
We’re Curious & Innovative
At Utterworks our curiosity is usually the spark for our innovation and continuous improvement goals.
We formed Utterworks after recognising the incredible advances in AI and Machine Learning over the last few years, specifically in the field of Natural Language. The trickle-down from computer vision with the use of deep learning, transformer-based neural networks, consumer cloud computing with GPU and now TPU performance, techniques like Transfer or Reinforcement Learning and Massive Foundation Models (LLMs) handling text, code, or images have meant that NLT is now capable of unprecidented levels of language understanding and novel content generation (and it’s constantly improving).
We’re focused on the ways in which this technology can be put to use solving problems in both a business and social context. We’re thinking of unstructured data as a whole new frontier for exploration, and our mission is to unlock its value.
We’re particularly interested in the potential of natural language technology in customer service to improve quality, reduce friction and cost, promote prompt issue resolution, amplify the voice of the customer and to generally simplify and smarten the experience.
Meet the directors.
Previously a management consultant and IT Director, Jeremy is passionate about finding interesting problems to solve with new technology. He also enjoys building long-term partner and customer relationships. Away from work he can usually be found on a bicycle.
A developer, technologist, blogger and an AI enthusiast, Kaushal strives to bring state-of-the-art AI from research to business applications. He strongly believes in the ethos of democratising technologies by contributing back to the open-source community.
Natural language experts trusted by:
What solutions do we offer?
Utterworks is focused on solutions and services that unlock value from unstructured data like customer service interactions.